Top 10 Help Desk Software for Small Business 2023: Features and Benefits

 As a small business owner, you know that providing great customer support is essential for retaining customers and growing your business. One of the best ways to provide top-notch customer support is by using a help desk software. Help desk software is designed to streamline your customer support process by allowing you to track, manage, and respond to customer inquiries in a more organized and efficient way.

There are a lot of help desk software options available, and choosing the right one for your small business can be overwhelming. To help you narrow down your options, we've compiled a list of the top 10 help desk software for small businesses in 2023.

Revolutionize Your Customer Support: Top 10 Help Desk Software for Small Business 2023

#01 - Zendesk

Zendesk is one of the most popular help desk software solutions on the market. It offers a wide range of features, including ticket management, knowledge base management, live chat, and more. Zendesk also has a robust reporting system that provides insights into your team's performance, customer satisfaction, and more.

One of the standout features of Zendesk is its ease of use. It has a user-friendly interface that makes it easy for your team to get up and running quickly. Zendesk also integrates with a variety of third-party apps and services, including Salesforce, Slack, and Shopify.

#02 - Freshdesk

Freshdesk is another popular help desk software that's designed with small businesses in mind. It offers a range of features, including ticket management, knowledge base management, and social media monitoring. Freshdesk also has a built-in phone system that allows your team to make and receive calls directly from the platform.

One of the standout features of Freshdesk is its automation capabilities. It allows you to automate repetitive tasks, such as ticket assignment and follow-up emails, which can help your team save time and improve productivity.

#03 - Help Scout

Help Scout is a simple yet powerful help desk software that's ideal for small businesses. It offers a range of features, including ticket management, knowledge base management, and live chat. Help Scout also has a robust reporting system that provides insights into your team's performance and customer satisfaction.

One of the standout features of Help Scout is its collaboration tools. It allows your team to work together on customer inquiries and share notes and comments within the platform. Help Scout also integrates with a variety of third-party apps and services, including Slack, Trello, and HubSpot.

#04 - Zoho Desk

Zoho Desk is a comprehensive help desk software that's designed to streamline your customer support process. It offers a range of features, including ticket management, knowledge base management, and social media monitoring. Zoho Desk also has a built-in phone system that allows your team to make and receive calls directly from the platform.

One of the standout features of Zoho Desk is its customization options. It allows you to customize your support portal and emails to match your brand's look and feel. Zoho Desk also integrates with a variety of third-party apps and services, including Salesforce, Slack, and Zapier.

#05 - Kayako

Kayako is a help desk software that's designed to provide a seamless customer support experience. It offers a range of features, including ticket management, knowledge base management, live chat, and more. Kayako also has a built-in phone system that allows your team to make and receive calls directly from the platform.

One of the standout features of Kayako is its customer engagement tools. It allows you to engage with customers proactively by sending automated messages based on their behavior or activity on your website. Kayako also integrates with a variety of third-party apps and services, including Salesforce, Shopify, and Slack.

#06 - Desk.com

Desk.com is a help desk software that's designed for small businesses and startups. It offers a range of features, including ticket management, knowledge base management, and social media monitoring. Desk.com also has a built-in phone system that allows your team to make and receive calls directly from the platform.

One of the standout features of Desk.com is its simplicity. It has a user-friendly interface that makes it easy for your team to get up and running quickly. Desk.com also offers a range of customization options, allowing you to tailor the platform to meet your specific needs. Desk.com integrates with a variety of third-party apps and services, including Salesforce, Shopify, and Trello.

#07 - Groove

Groove is a help desk software that's designed to simplify your customer support process. It offers a range of features, including ticket management, knowledge base management, and social media monitoring. Groove also has a built-in phone system that allows your team to make and receive calls directly from the platform.

One of the standout features of Groove is its simplicity. It has a clean and intuitive interface that makes it easy for your team to use. Groove also offers a range of automation tools, allowing you to automate repetitive tasks and improve productivity. Groove integrates with a variety of third-party apps and services, including Shopify, Trello, and Slack.

#08 - HappyFox

HappyFox is a help desk software that's designed to provide a seamless customer support experience. It offers a range of features, including ticket management, knowledge base management, and social media monitoring. HappyFox also has a built-in phone system that allows your team to make and receive calls directly from the platform.

One of the standout features of HappyFox is its multi-channel support. It allows you to manage customer inquiries from a variety of channels, including email, social media, and chat. HappyFox also offers a range of customization options, allowing you to tailor the platform to meet your specific needs. HappyFox integrates with a variety of third-party apps and services, including Salesforce, Slack, and Zapier.

#09 - Jira Service Management

Jira Service Management is a help desk software that's designed for IT teams. It offers a range of features, including ticket management, knowledge base management, and automation tools. Jira Service Management also has a built-in phone system that allows your team to make and receive calls directly from the platform.

One of the standout features of Jira Service Management is its ITIL compliance. It follows the IT Infrastructure Library (ITIL) framework, which is a set of best practices for IT service management. Jira Service Management also integrates with a variety of third-party apps and services, including Slack, Zendesk, and Trello.

#10 - HubSpot Service Hub

HubSpot Service Hub is a help desk software that's designed to provide a seamless customer support experience. It offers a range of features, including ticket management, knowledge base management, and social media monitoring. HubSpot Service Hub also has a built-in phone system that allows your team to make and receive calls directly from the platform.

One of the standout features of HubSpot Service Hub is its integration with other HubSpot products. If you're already using HubSpot for marketing and sales, adding Service Hub to your arsenal can help you create a seamless customer experience across all departments. HubSpot Service Hub also integrates with a variety of third-party apps and services, including Salesforce, Slack, and Zapier.

Conclusion

Choosing the right help desk software is essential for providing top-notch customer support and growing your small business. The 10 help desk software options we've highlighted here are all excellent choices, each with its own unique features and benefits. Consider your business's specific needs and requirements when making your decision, and don't be afraid to try out a few options before settling on the one that's right for you.