Top 10 Google Help Desk Apps in 2023: Best Customer Support Platforms

As the world continues to rely heavily on technology, businesses are adopting digital tools and platforms to better serve their customers.

One of the most popular tools used by businesses is a helpdesk app. A helpdesk app is an application that helps businesses manage customer inquiries, support tickets, and provide customer support. In this article, we'll look at the best Google helpdesk apps in 2023.

Revolutionize your customer support with these top 10 Google Helpdesks Apps of 2023!

1. Google Workspace

Google Workspace is a suite of productivity apps that includes Gmail, Google Drive, Google Meet, Google Chat, Google Sheets, Google Docs, and more. 

This suite of apps also includes Google Forms, which is a powerful tool that can be used to create custom forms and surveys. With Google Forms, businesses can create support tickets and gather customer feedback. The data collected from these forms can be easily analyzed in Google Sheets, allowing businesses to track customer inquiries and support tickets.

Google Workspace also offers real-time collaboration features, allowing multiple team members to work on a single support ticket or customer inquiry at the same time.

2. Freshdesk

Freshdesk is a helpdesk app that provides businesses with a comprehensive customer support platform.

 

The app offers a range of features, including ticket management, team collaboration tools, and automation features. Freshdesk integrates seamlessly with Google Workspace, allowing businesses to manage support tickets and inquiries from within their Gmail inbox.

The app also provides businesses with powerful reporting and analytics features, allowing them to track customer satisfaction and identify areas for improvement.

3. Zendesk

Zendesk is a popular helpdesk app that offers businesses a range of features to manage customer inquiries and support tickets.

The app offers a range of tools, including ticket management, team collaboration tools, and automation features. Zendesk also offers a range of customization options, allowing businesses to tailor the app to their specific needs. The app integrates seamlessly with Google Workspace, allowing businesses to manage support tickets and inquiries from within their Gmail inbox.

4. Help Scout

Help Scout is a helpdesk app that provides businesses with a range of features to manage customer inquiries and support tickets. The app offers a range of tools, including ticket management, team collaboration tools, and automation features.

Help Scout also offers a range of customization options, allowing businesses to tailor the app to their specific needs. The app integrates seamlessly with Google Workspace, allowing businesses to manage support tickets and inquiries from within their Gmail inbox.

5. Zoho Desk

Zoho Desk is a comprehensive helpdesk app that provides businesses with a range of features to manage customer inquiries and support tickets. The app offers a range of tools, including ticket management, team collaboration tools, and automation features.

Zoho Desk also offers a range of customization options, allowing businesses to tailor the app to their specific needs. The app integrates seamlessly with Google Workspace, allowing businesses to manage support tickets and inquiries from within their Gmail inbox.

6. HubSpot Service Hub

HubSpot Service Hub is a helpdesk app that provides businesses with a range of features to manage customer inquiries and support tickets. The app offers a range of tools, including ticket management, team collaboration tools, and automation features.

HubSpot Service Hub also offers a range of customization options, allowing businesses to tailor the app to their specific needs. The app integrates seamlessly with Google Workspace, allowing businesses to manage support tickets and inquiries from within their Gmail inbox.

7. Freshservice

Freshservice is a helpdesk app that provides businesses with a range of features to manage customer inquiries and support tickets. The app offers a range of tools, including ticket management, team collaboration tools, and automation features.

Freshservice also offers a range of customization options, allowing businesses to tailor the app to their specific needs. The app integrates seamlessly with Google Workspace, allowing businesses to manage support tickets and inquiries from within their Gmail inbox.

8. Kayako

Kayako is a helpdesk app that provides businesses with a range of features to manage customer inquiries and support tickets. The app offers a range of tools, including ticket management, team collaboration tools, and automation features.

Kayako also offers a range of customization options, allowing businesses to tailor the app to their specific needs. The app integrates seamlessly with Google Workspace, allowing businesses to manage support tickets and inquiries from within their Gmail inbox.

9. Groove

Groove is a helpdesk app that provides businesses with a range of features to manage customer inquiries and support tickets. The app offers a range of tools, including ticket management, team collaboration tools, and automation features.

Groove also offers a range of customization options, allowing businesses to tailor the app to their specific needs. The app integrates seamlessly with Google Workspace, allowing businesses to manage support tickets and inquiries from within their Gmail inbox.

10. Jira Service Management

Jira Service Management is a helpdesk app that provides businesses with a range of features to manage customer inquiries and support tickets. The app offers a range of tools, including ticket management, team collaboration tools, and automation features.

Jira Service Management also offers a range of customization options, allowing businesses to tailor the app to their specific needs. The app integrates seamlessly with Google Workspace, allowing businesses to manage support tickets and inquiries from within their Gmail inbox.

In conclusion, these are the top Google helpdesk apps in 2023 that businesses can use to manage customer inquiries and support tickets. Each app offers a range of features, allowing businesses to tailor the app to their specific needs.

Whether businesses are looking for a comprehensive customer support platform or a simple app to manage support tickets, there is an app on this list that will meet their needs. With the integration of these apps with Google Workspace, businesses can easily manage their support tickets and inquiries from within their Gmail inbox.