14 Best Free Open Source Help Desk Ticketing Software 2023

A Help Desk Ticketing Software is a crucial tool for businesses to manage customer support inquiries and tickets effectively. The software helps the support team manage and prioritize requests, track customer inquiries, and provide timely responses. There are several commercial ticketing software solutions available in the market, but not all businesses have the budget to invest in such software.

This is where open source help desk ticketing software comes into play. These free and open source solutions offer similar features and functionalities as their commercial counterparts but without the hefty price tag. In this article, we will explore the top 14 free open source help desk ticketing software options available in 2023.

Top 14 Free Open Source Help Desk Ticketing And Asset Management Software 2023: Choose the Best for Your Business

1. OTRS

OTRS, an acronym for Open-source Ticket Request System, is a popular open source help desk software. It offers a robust ticket management system, customer service management, and an extensive knowledge base for customers.

The software is highly scalable and offers a range of customization options to suit the needs of businesses of any size. OTRS offers features such as ticket prioritization, automatic ticket assignment, and reporting.

2. osTicket

osTicket is another popular open source help desk ticketing software that offers a simple and intuitive interface. The software is easy to set up and use, making it a great option for small businesses with limited technical expertise.

It offers features such as ticket tracking, automated responses, and a customer portal for self-service.

3. Zammad

Zammad is an open source help desk ticketing software that offers features such as ticket management, automation, and a customer portal.

The software offers multi-channel support, allowing customers to contact support via email, chat, or social media. Zammad is highly customizable and can be integrated with other systems, such as CRM or ERP.

3. MantisBT

MantisBT is an open source issue tracking system that can be used as a help desk ticketing software. The software offers features such as ticket management, reporting, and custom fields.

MantisBT is highly flexible and can be customized to suit the needs of businesses of any size.

4. Spiceworks

Spiceworks is an open source help desk ticketing software that offers features such as ticket tracking, reporting, and a customer portal.

The software is highly customizable and offers integrations with other systems, such as Active Directory and Office 365. Spiceworks is a great option for small to medium-sized businesses with limited technical expertise.

5. GLPI

GLPI, an acronym for Gestionnaire Libre de Parc Informatique, is an open source IT management software that offers a help desk ticketing module.

The software offers features such as ticket management, asset management, and reporting. GLPI is highly scalable and can be customized to suit the needs of businesses of any size.

6. OSticket-ng

OSticket-ng is a fork of the popular osTicket software. The software offers features such as ticket tracking, automation, and a customer portal.

OSticket-ng is highly customizable and can be integrated with other systems, such as CRM or ERP.

7. Request Tracker

Request Tracker is an open source help desk ticketing software that offers features such as ticket tracking, automation, and reporting.

The software is highly customizable and can be integrated with other systems, such as LDAP or Active Directory.

8. iTop

iTop is an open source IT service management software that offers a help desk ticketing module. The software offers features such as ticket management, asset management, and reporting.

iTop is highly customizable and can be integrated with other systems, such as CMDB or ERP.

9. Adefhelpdesk

Adefhelpdesk is an open source help desk ticketing software that offers features such as ticket tracking, automation, and reporting. The software is highly customizable and can be integrated with other systems, such as LDAP or Active Directory.

Adefhelpdesk is a great option for small to medium-sized businesses looking for a simple and easy-to-use help desk software.

10. UVdesk

UVdesk is an open source help desk ticketing software that offers features such as ticket tracking, automation, and a customer portal.

The software is highly customizable and can be integrated with other systems, such as CRM or ERP. UVdesk is a great option for businesses of any size looking for a scalable and flexible help desk software.

11. OTRS Help Desk

OTRS Help Desk is a fork of the popular OTRS software. The software offers features such as ticket management, automation, and reporting.

OTRS Help Desk is highly customizable and can be integrated with other systems, such as LDAP or Active Directory. The software is a great option for businesses looking for a robust and flexible help desk software.

12. HESK

HESK is an open source help desk ticketing software that offers features such as ticket tracking, automation, and reporting. The software is easy to set up and use, making it a great option for small businesses with limited technical expertise.

HESK is highly customizable and can be integrated with other systems, such as CRM or ERP.

13. Bugzilla

Bugzilla is an open source bug tracking system that can be used as a help desk ticketing software. The software offers features such as ticket management, reporting, and custom fields.

Bugzilla is highly flexible and can be customized to suit the needs of businesses of any size.

14. Mautic

Mautic is an open source marketing automation software that offers a help desk ticketing module. The software offers features such as ticket management, automation, and reporting.

Mautic is highly customizable and can be integrated with other systems, such as CRM or ERP.

In conclusion, there are several free open source help desk ticketing software options available for businesses in 2023. Each of the software solutions mentioned above offers unique features and functionalities that can be customized to suit the needs of businesses of any size.

It's important to evaluate your business requirements and select a software solution that fits your needs. Choosing the right help desk ticketing software can help businesses improve customer satisfaction, increase productivity, and reduce costs in the long run.