Top 10 Small Business Call Center Software 2023

A call center is an essential part of any business that aims to provide excellent customer service. It is where customers call to inquire about products or services, report issues, or seek assistance. However, managing a call center can be a challenging task, especially for small businesses that may not have the resources to hire many customer service agents. This is where call center software comes in.

Call center software is designed to streamline communication between businesses and their customers. It helps businesses manage incoming and outgoing calls, track customer interactions, and provide an optimal customer experience. In this article, we will explore the 10 best small business call center software available in 2023.

Dialing in Success: The 10 Best Call Center Software for Small Businesses in 2023

#1 - Freshcaller

Freshcaller is a cloud-based call center software that is ideal for small businesses. It offers a range of features that help businesses manage customer interactions efficiently. With Freshcaller, businesses can make and receive calls from any device, record calls, and use AI-powered speech analytics to understand customer needs better.

The software is easy to use, and businesses can set it up in minutes. Freshcaller also integrates with other business tools such as CRMs, marketing automation tools, and help desk software. Pricing for Freshcaller starts at $15 per user per month.

#2 - Talkdesk

Talkdesk is another cloud-based call center software that is suitable for small businesses. It offers features such as call routing, IVR, and call recording. Talkdesk also provides real-time reporting, which helps businesses monitor call center performance.

The software is easy to use, and businesses can set it up without the need for any technical expertise. Talkdesk integrates with other business tools such as CRMs and help desk software. Pricing for Talkdesk starts at $65 per user per month.

#3 - RingCentral

RingCentral is a cloud-based communication platform that offers call center software as one of its features. The software is easy to use and offers features such as call routing, IVR, and call recording. RingCentral also provides real-time reporting, which helps businesses monitor call center performance.

The software integrates with other business tools such as CRMs, help desk software, and video conferencing software. Pricing for RingCentral starts at $19.99 per user per month.

#4 - Zendesk Talk

Zendesk Talk is a cloud-based call center software that is part of the Zendesk customer service platform. The software offers features such as call routing, IVR, and call recording. Zendesk Talk also provides real-time reporting, which helps businesses monitor call center performance.

The software integrates with other business tools such as CRMs, marketing automation tools, and help desk software. Pricing for Zendesk Talk starts at $25 per user per month.

#5 - Five9

Five9 is a cloud-based call center software that is suitable for small businesses. The software offers features such as call routing, IVR, and call recording. Five9 also provides real-time reporting, which helps businesses monitor call center performance.

The software is easy to use, and businesses can set it up without the need for any technical expertise. Five9 integrates with other business tools such as CRMs, help desk software, and marketing automation tools. Pricing for Five9 starts at $100 per user per month.

#6 - Aircall

Aircall is a cloud-based call center software that is ideal for small businesses. The software offers features such as call routing, IVR, and call recording. Aircall also provides real-time reporting, which helps businesses monitor call center performance.

The software integrates with other business tools such as CRMs, help desk software, and marketing automation tools. Pricing for Aircall starts at $30 per user per month.

#7 - CallHippo

CallHippo is a cloud-based call center software that is suitable for small businesses. The software offers features such as call forwarding, call recording, and voicemail. CallHippo also provides real-time reporting, which helps businesses monitor call center performance.

The software is easy to use and businesses can set it up without the need for any technical expertise. CallHippo integrates with other business tools such as CRMs and help desk software. Pricing for CallHippo starts at $18 per user per month.

#8 - Dialpad

Dialpad is a cloud-based communication platform that offers call center software as one of its features. The software is easy to use and offers features such as call routing, IVR, and call recording. Dialpad also provides real-time reporting, which helps businesses monitor call center performance.

The software integrates with other business tools such as CRMs, help desk software, and video conferencing software. Pricing for Dialpad starts at $20 per user per month.

#9 - Zoho Desk

Zoho Desk is a cloud-based customer support software that offers call center software as one of its features. The software is easy to use and offers features such as call routing, IVR, and call recording. Zoho Desk also provides real-time reporting, which helps businesses monitor call center performance.

The software integrates with other business tools such as CRMs and marketing automation tools. Pricing for Zoho Desk starts at $12 per user per month.

#10 - Bitrix24

Bitrix24 is a cloud-based communication and collaboration platform that offers call center software as one of its features. The software is easy to use and offers features such as call routing, IVR, and call recording. Bitrix24 also provides real-time reporting, which helps businesses monitor call center performance.

The software integrates with other business tools such as CRMs, help desk software, and project management software. Pricing for Bitrix24 starts at $24 per user per month.

Conclusion

In conclusion, call center software is essential for small businesses that want to provide excellent customer service. The software helps businesses manage customer interactions efficiently, track customer interactions, and provide an optimal customer experience.

The 10 best small business call center software available in 2023 are Freshcaller, Talkdesk, RingCentral, Zendesk Talk, Five9, Aircall, CallHippo, Dialpad, Zoho Desk, and Bitrix24. Each of these software options offers unique features and pricing plans, making it easy for small businesses to find the one that suits their needs and budget.